Refund Policy

Refund Policy

Due to the nature of grillz, we are unable to accept returns or exchanges for custom or pre-made grillz. All sales are final.

In the unlikely event of an error, a refund will be issued for the scrap metal value of the custom grillz. 


Refund Exclusions

Refunds will not be given if:

1. Your grillz is in the process of being made or has already been completed.

2.Your grillz doesn't fit right from using our/your mold kit or a physical/digital mold from your dentist or orthodontist.

3. You decide you no longer want the grillz after you've received them.

4. We have a promotion or a competitor has the same grillz for a lower price.

5.You gave us permission to make your grillz after we explained to you they might not fit right because your teeth are small, crooked, missing etc.

6. There is any attempt of fraudulent activity. 

7. You damage your teeth while attempting to try on or adjust the grillz. 

8. Your grillz become lost, stolen, damaged etc. 

9. You purchased a mold kit and no longer want/need it.

10. There is any complaint or form of buyers remorse.

By purchasing from Grillz Houston you agree to our returns and refunds terms.

s, email us at Hi@GrillzHouston.com